If you speak German (level C1) besides English (level B2), this is your oppurtunity!
Főbb feladatok:
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
- Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.
- Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
- Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.
- Communicate positively with team members, customers, and other partners.
Az álláshoz tartozó elvárások:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Good command of written and spoken German (C1) and English (B2).
- Technical:
- Knowledge of Microsoft Office products
- Affinity to electronics and technology
- To start working you also need to complete a training, which is paid after you worked 40 hours full time.
- Training length: 2 weeks training + 1 week nesting
- The induction day is mandatory.
- It is mandatory to attend every day of the training, but the training will be in full time so it will be 40 hours per week.
- Training covers the Policy and procedures and the soft skill part
- Nesting is focused on practice to ensure all colleagues is comfortable with the knowledge they gathered
Munkavégzés helye:
- Debrecen (On Site)
Munkavégzés időpontja:
- At least 20 working hours (without breaks) per week, Monday - Friday: 09:00- 17:00
If you want to apply for this position upload you CV to your Melo-Diak profile and click on the application!
For more information: zih.szabolcs@melodiak.hu
Iroda
Meló-Diák Debrecen
Részletek
Debrecen
H
K
Sz
Cs
P
Sz
V
Bruttó bér:
2080 - 2392
