AGCO is the world's largest manufacturer of machinery and equipment focused solely on the agricultural industry. With some of the world’s most well respected brands, we're not just manufacturing machines—we're manufacturing a brighter future for farms everywhere. AGCO’s Business Center is located at Office Garden, in one of the most dynamically developing area of Budapest, in district 11, near the Danube bank. The Budapest Business Center provides global support to our internal clients in Finance, HR, IT, Purchasing, and Technical Services functions. In our international environment we speak more than 20 languages and we are from all over the world. In the center, we work together in a real team spirit and we believe in a “Can do” attitude. Professional training, continuous improvement, good atmosphere, and healthy work-life balance are equally important for us. In spite of the multicultural environment, the office operates as a big family, where we support each other and have a very active social life, including Christmas party, Carnival, Team Buildings, Company outings, CSR activities, Thirsty Wednesdays, Movie Nights, etc. Besides the fun part, we also organize trips and plant visit in order to show a closer view of the business and to get familiar with AGCO products.
This role is intended to ensure that all business users are able to access the appropriate IT systems and services in line with agreed Service levels and IT security policies. It provides a central point of contact for all business users to report problems and make requests for IT services and works to solve the issues in the first call. The role provides IT support to users in a number of AGCO sites worldwide and across a range of business functions.
Tasks include providing excellent customer service to AGCO business users by:
Taking phone calls from German business users
Logging Incident and Request tickets over the phone or via Self-Service forms in ServiceNow tool
Assisting users with basic IT issues right away
Dispatching more complex and complicated issues to L2/L3 support teams
Fulfilling standard requests for the business in various IT systems
Making sure all authorisations and approvals are in place before completing/dispatching Requests
Cooperating colleagues to keep IT support documentation up-to-date
Cooperation with Problem Mgt team on Incident tendencies and doing the necessary translations between languages
Minimum intermediate English language knowledge both verbal and written, Fluent in German
Good knowledge of PC skills including Windows and Microsoft office products
Good communication and Customer Service skills
Good decision-making skills
Experience with connecting PCs/laptops/monitors/keyboards, etc.
Salary: gross 1600 HUF/hour
Küldj egy e-mailt a email@example.com címre.
Az e-mail tárgya AGCO legyen, és az e-mailben szerepeljen:
Melyik pozícióra jelentkezel,
mikor tudnál kezdeni,
a telefonszámod 06 30 123 4567 formátumban,
és hogy tag vagy-e a Meló-diáknál.
Mellékletként küldd el fényképes önéletrajzod is!
+36 1 217 6426
1095 Budapest, Tinódi utca 9-11.