GERMAN Customer Service Representative | Working from HOME

Főbb feladatok:

• Responsible for handling customer support and technical-support related questions of customers and partners
• • Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• • Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
• • Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• • Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures
• • Ensure compliance to customer Data Privacy and Security Policy
• • Communicate positively with team members, customers, and other partners

Az álláshoz tartozó elvárások:

• · Highly customer focused.
• · Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.
• · Excellent organizational skills
• · Good attention to detail
• · Excellent problem-solving skills
• · Good Knowledge of Microsoft Office products
• · Working Collaboratively
• · Planning & Organizing
• · Positive conduct
• If you are selected you need to complete a 10 days of training period, before you can start working.

Szükséges nyelvtudás:

• German (B2)
• English (B2)

Munkavégzés helye:

• You can work from home!

Munkavégzés időpontja:

• Monday to Saturday, 20 hours a week.

If you want to apply send your CV with a photo inclueded to my e-mail adress: kurencs.sandor@melodiak.hu