Customer Support Agent - English and German speaking

Amit kínálunk:

• Flexibility and possibilities to work from home
• A flat hierarchy coupled with an open company culture
• A calm working atmosphere and uncomplicated, cooperative interaction with others
• Challenging functional and professional tasks
• A creative and dynamic working environment in which you are given a lot of personal freedom to design and create within a motivated team
• Good career prospects
• A healthy work-life balance despite working in an agency environment
• Budapest downtown office

Főbb feladatok:

• Operative supervision/customer support of social media platforms (Facebook, Youtube, Instagram and Twitter) for top international brands
• Management of issue-related processes
• Analysis, monitoring and continuous optimization of customer support processes
• Close collaboration with social concepters (social media managers) and customer support department on client side for reportings on social media activities incl. customer support (e.g. reaction times etc)
• Collaborating with other teams for a premium German automotive brand
• Community management on the given social media channels

Az álláshoz tartozó elvárások:

• You are on expert level when it comes to online research
• You have excellent communication and presentation German, and very good English
• You are also able to work with great concentration even in stressful situations
• You are prepared to take on weekends, and bank holiday shifts, within a three shift schedule

Szükséges nyelvtudás:

• English
• German

Munkavégzés helye:

• Budapest, 7th District + home office

Munkavégzés időpontja:

• 20+ hours/week

Bérezés:

• gross 2000Ft/hour

Interested? Send me an e-mail with your CV to hegedus.bence@melodiak.hu. Subject: CCGER