Customer Service Representative

Customer Service Representative

The role of the Customer Service Representative is to provide a range of activities to ensure smooth and efficient order fulfilment and project support service for the Sales Organization and customers, in a specific country or group of countries, both via telephone and FSE business systems.

Főbb feladatok:

  • Managing the Customers expectations and ensure that all communication is clear & accurate
  • Key orders on the system, ensuring the customer requirements are correctly recorded
  • Order book management, including liaising with other departments & areas of the business to ensure wherever possible the customer`s requirements are met
  • Coordinate where needed with the shipping locations (LPB, Newhaven, other)
  • Check orders with either excessive forward dates, or not maintained days in the past
  • Check for minimum price / minimum margin holds
  • Update the MSP (minimum selling price) / A4 levels for the countries / PLM's
  • Respond to basic technical questions and provide data sheets and certificates where necessary
  • Manage and record all customer calls on CRM
  • Quotation creation, logging in CRM & follow up
  • Recording activities & attaching documents correctly on CRM
  • Query management, including the resolution of disputes and issuing of Credit Notes where applicable
  • Carry out effective Telesales activity to support campaigns or promotions as required.
  • Key sample orders for Product Managers and Factories
  • Update / maintain the Com_Net filters for the customers ordering via Com_Net
  • Balance various available stocks (from Events, from Excess, from Retail, ...)
  • Chase "procurement flag" for Event handling (with buyers / planners)
  • Control manual release requests
  • Manage and control FR4 project orders / warehouse

Az álláshoz tartozó elvárások:

  • Full time active student status
  • Excellent communication skills, both oral and written.
  • Fluent in English
  • Professional manner
  • Positive & friendly approach
  • Ability to identify business opportunities & generate these into orders
  • Good IT knowledge in Excel, Word & email
  • Team player
  • Ability to work to deadlines

Előnyt jelent:

  • Slovakian/Czech languages are advantages

Szükséges nyelvtudás:

  • Fluent in English

Munkavégzés helye:

  • Budapest XIII. district

Munkavégzés időpontja:

  • 25-40 hours/week
  • The job lasts for 1-2 months


  • gross 3000 HUF/hour

Apply through sending your CV to:


3000 Ft/óra




25-40 hours/week


Konfár Kitti


Meló-Diák Universitas

+36 20 905 2915

1095 Budapest, Tinódi utca 9-11.


  • Fizikai, gyári, raktári



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