Customer Service Representative

Főbb feladatok:

• Managing the Customers expectations and ensure that all communication is clear & accurate
• Key orders on the system, ensuring the customer requirements are correctly recorded
• Order book management, including liaising with other departments & areas of the business to ensure wherever possible the customer`s requirements are met
• Coordinate where needed with the shipping locations (LPB, Newhaven, other)
• Check orders with either excessive forward dates, or not maintained days in the past
• Check for minimum price / minimum margin holds
• Update the MSP (minimum selling price) / A4 levels for the countries / PLM's
• Respond to basic technical questions and provide data sheets and certificates where necessary
• Manage and record all customer calls on CRM
• Quotation creation, logging in CRM & follow up
• Recording activities & attaching documents correctly on CRM
• Query management, including the resolution of disputes and issuing of Credit Notes where applicable
• Carry out effective Telesales activity to support campaigns or promotions as required.
• Key sample orders for Product Managers and Factories
• Update / maintain the Com_Net filters for the customers ordering via Com_Net
• Balance various available stocks (from Events, from Excess, from Retail, ...)
• Chase "procurement flag" for Event handling (with buyers / planners)
• Control manual release requests
• Manage and control FR4 project orders / warehouse

Az álláshoz tartozó elvárások:

• Full time active student status
• Excellent communication skills, both oral and written.
• Fluent in English
• Professional manner
• Positive & friendly approach
• Ability to identify business opportunities & generate these into orders
• Good IT knowledge in Excel, Word & email
• Team player
• Ability to work to deadlines

Előnyt jelent:

• Slovakian/Czech languages are advantages

Szükséges nyelvtudás:

• Fluent in English

Munkavégzés helye:

• Budapest XIII. district

Munkavégzés időpontja:

• 25-40 hours/week
• The job lasts for 1-2 months

Bérezés:

• gross 3000 HUF/hour

Apply through sending your CV to: konfar.kitti@melodiak.hu